Our paper on citizen satisfaction levels in Cali, Colombia is just published. I am coauthor along with Lina Martinez and Marianella Ortiz of the Urban Observatory at ICESI University in Cali. You can access the paper here for free, at least for a while. Here is the abstract and the final paragraph.
We present data from a recent survey of residents' satisfaction levels with a range of urban public goods and government performance in Cali, Colombia. The more affluent report higher levels of satisfaction, especially with regard to security, public space, utilities and government performance, compared to the poor. The low scoring on satisfaction with civic norms and government performance, especially amongst the poor, undermines the notion of an aspirations paradox, suggests a lack of social capital and distrust of government, and indicates a social capital deficit.
Achieving a more just and fair city requires fashioning more redistributional programs directly concerned with improving security, enhancing the efficacy of government performance, raising the quality of public space and the amount of social capital. All of these goals need to be pursued actively for the poor and the poorest areas in the city, if we are serious about creating a more just, humane and fair city.
|Gated home in Cali Colombia (Photo © John Rennie Short)|